ep77 Privacy Policy

1. Introduction

ep77 ("we", "us", "our") is committed to protecting and respecting the privacy of every player who uses our online casino and sports betting platform. This Privacy Policy explains in clear terms what personal data we collect when you visit ep77.ws, why we collect it, how we store and protect it, and the rights you hold over your information. This policy forms part of our broader Terms and Conditions and should be read in conjunction with those documents.

We are dedicated to offering a safe, fair, and transparent online gaming environment to players across Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, Khulna, and Cox's Bazar. Whether you are placing a cricket bet on the BPL or spinning the reels on your favourite slots title, your data privacy remains our priority.

2. Information We Collect

When you register and use ep77, we collect several categories of personal data in order to deliver our services securely and effectively. The categories of information we collect include:

• Identity data: full name, date of birth, username, and account credentials required for registration and identity verification (KYC).
• Contact data: email address and mobile phone number used for account notifications, OTP verification, and support communication.
• Financial data: transaction records associated with deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. We do not store full card numbers or mobile banking PINs.
• Technical data: IP address, browser type and version, device type, operating system, time zone setting, and pages visited on ep77.ws — collected automatically to maintain platform security and detect fraud.
• Usage data: betting history, gaming session durations, bonus redemptions, and game preferences, used to personalise your experience and fulfil responsible gaming obligations.

All collection of personal data is based on your explicit consent at registration, the performance of our contract with you (providing betting and casino services), and our legitimate interests in maintaining platform security and preventing fraud.

3. How We Use Your Information

ep77 uses collected personal data for clearly defined, lawful purposes. We do not process your information beyond what is necessary to deliver our services. Specific uses include:

• Account management: creating and maintaining your ep77 player account, verifying your identity during KYC, and processing login authentication.
• Transaction processing: facilitating deposits and withdrawals via bKash, Nagad, Rocket, and other approved payment channels, and maintaining accurate financial records for your account.
• Customer support: responding to your queries, resolving disputes, and delivering technical assistance via email or live chat.
• Personalisation: tailoring your gaming experience, recommending relevant games and betting markets based on your activity history.
• Security and fraud prevention: monitoring account activity for unusual patterns, detecting potential fraud, and complying with anti-money-laundering (AML) obligations.
• Marketing communications: sending you relevant bonus offers, seasonal promotions (such as during Eid, Pohela Boishakh, BPL season), and platform updates — only if you have opted in to receive such communications. You may unsubscribe at any time.

4. How We Share Your Information

ep77 does not sell, rent, or trade your personal data to any third party. We may share limited data with trusted partners only in the following circumstances:

• Payment processors: transaction data shared strictly with payment service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) to process deposits and withdrawals securely.
• Technology and platform partners: game providers (such as Pragmatic Play, Evolution Gaming, Spribe) and platform infrastructure providers may receive minimal technical data required to deliver their services within ep77. These partners are bound by strict data processing agreements.
• Legal and regulatory authorities: where required by applicable law, court order, or regulatory directive, we may disclose personal data to relevant authorities. We will notify you of any such disclosure wherever legally permissible.

All third-party partners who access your data are subject to binding contractual obligations to process it only for specified, lawful purposes and to implement adequate security measures.

5. Payment Data and Mobile Banking

Because ep77 serves the Bangladesh market, a significant portion of financial transactions are processed through mobile financial services (MFS) including bKash, Nagad, Rocket, and Upay. When you make a deposit or withdrawal using these services, we record only the reference transaction ID, the amount, and the timestamp. We do not retain your mobile banking PIN, OTP codes, or full account number beyond what is technically necessary to complete the transaction.

For card-based payments via Visa or Mastercard, we work with PCI DSS-compliant payment gateways. Full card numbers are never stored on ep77 servers. All financial data is transmitted over encrypted (SSL/TLS) connections at all times.

6. Cookies and Tracking Technologies

ep77.ws uses cookies and similar tracking technologies to provide a functional, personalised, and secure platform experience. We use the following categories of cookies:

• Essential cookies: these are strictly necessary for the website to function correctly, including session management, login state, and security checks. These cannot be disabled without breaking core site functionality.
• Performance and analytics cookies: these help us understand how players interact with ep77.ws — which pages are most visited, how long sessions last, and where technical errors occur — so we can continuously improve the platform.
• Preference cookies: these remember your settings such as preferred language, game filters, and display options so you do not have to reconfigure them on each visit.

You can manage and disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect your ability to access certain features of the platform, including account login and transaction processing.

7. Data Retention

ep77 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. Account data is retained for the duration of your active account and for a further period after account closure to comply with financial record-keeping obligations and to resolve any outstanding disputes.

Financial transaction records are retained for a minimum of five years following the date of the transaction to comply with AML and financial audit requirements. Once the retention period expires, your data will be securely deleted or anonymised.

8. Your Rights Over Your Data

As an ep77 player based in Bangladesh, you hold the following rights with respect to the personal data we hold about you:

• Right of access: you may request a copy of the personal data ep77 holds about you at any time by contacting our support team.
• Right of rectification: if any personal data we hold is inaccurate or incomplete, you have the right to request that we correct it promptly.
• Right of erasure: in certain circumstances you may request that we delete personal data we hold about you, subject to our legal retention obligations.
• Right to restrict processing: you may ask us to temporarily suspend processing of your personal data in specific situations — for example, while a dispute is being investigated.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing already carried out before the withdrawal.

To exercise any of these rights, please contact our support team at [email protected] (plain text — not a clickable link). We will respond to verified requests within 30 days. Proof of identity may be required before we process your request.

9. Data Security

ep77 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include industry-standard SSL/TLS encryption for all data in transit, secure server infrastructure with access controls and monitoring, regular security audits and vulnerability assessments, and strict internal data access policies limiting which staff members can view personal player data.

While we take every reasonable precaution to keep your data safe, no internet transmission is 100% secure. We encourage you to choose a strong, unique password for your ep77 account and never share your login credentials with anyone. If you believe your account has been compromised, contact us immediately at [email protected].

10. Third-Party Links

The ep77 platform may occasionally reference third-party service providers or payment partners. Any external services operate under their own privacy policies, and ep77 bears no responsibility for the data practices of those third parties. We encourage you to review the privacy policies of any external service before sharing your personal data with them.

11. Children's Privacy (21+ Only)

ep77 is strictly an adult platform. Our services are intended exclusively for individuals aged 21 years and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a user under 21 has provided us with personal information, we will immediately suspend that account and delete the associated data. If you are a parent or guardian and believe your child has registered on ep77, please contact us immediately at [email protected] so we can take action without delay.

12. Changes to This Privacy Policy

ep77 reserves the right to update or amend this Privacy Policy at any time in response to legal, regulatory, or operational changes. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify active players via email or platform notification.

Your continued use of ep77.ws after a policy update constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of how we protect your information. The most recent version of this policy always supersedes all prior versions.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ep77 handles your personal data, please reach out to our dedicated privacy support team. We are committed to responding promptly and resolving any concerns you may have.

Email: [email protected] (plain text — please do not reply to automated notifications). Our support team is available 24/7 and aims to respond to all privacy-related enquiries within 2 business days.